ISY4262: Enterprise Systems

Course Description

This course is designed to give you a foundation understanding of enterprise systems and how these systems fit into today’s business operations. Enterprise Systems are now essential infrastructure to both large corporate entities, as well as to small-to-medium (SME) organizations, as they remove the need to have a large number of separate individual computer-based applications.
Enterprise systems include Enterprise Resource Planning (ERP) systems, Supply Chain Management (SCM) systems, Supplier Relationship (SRM) systems, Customer Relationship Management (CRM) systems, Business Analytics, and other business process applications, that integrate a range of various applications into a single package. Hence increasing the efficiency, and effectiveness, of the organization in performing the respective business processes required to run their operations and to deliver their goods or services to customers. This course is therefore viewed as a combination of business management practice and technology.
In addition, this course will also consider some of the new technologies, such as ’Cloud Computing’, ’Big Data’, ’Mobile Devices, etc., that are rapidly becoming part of everyday business technology infrastructure as part of new enterprise systems.

Objectives/Learning Outcomes/Capability Development

On successful completion of this course you will be able to:

1. Identify the factors that lead to the development and implementation of ERP systems
2. Discuss the advantages and disadvantages of implementing an ERP system
3. Describe how an integrated information system can support effective and efficient business processes
4. Create process models that assist with process improvement and ERP implementation

Overview of Learning Activities

The learning activities will provide you with the opportunity to reflect and develop your creativity and critical thinking. In order to develop the stated course capabilities you are expected to actively participate in the following learning activities:

• Regular attendance and active participation in scheduled lectures and workshops
• Reading of course notes and other assigned reading materials
• Satisfactory completion of assessment tasks

Overview of Learning Resources

• Various learning resources are available online. In addition to topic notes; assessment details and a study schedule you may also be provided with links to relevant online information; readings; and communication tools to facilitate collaboration with your peers and to share information. 
  Additional resources and/or sources to assist your learning will be identified by your course coordinator will be made available to you as required during the teaching period.

Course Content

 1.  Introduction to Enterprise Systems, Systems Integration

2. Business Processes

3.  The architecture of Integrated Information Systems

4. Implementation Issues of Enterprise Systems

5. Global, ethics, and security management supply chain management